Privacy Policy
Effective Date: January 1, 2026. How PLUMA collects, secures, and honors your personal information.
1. Information we collect
When you visit PLUMA or complete an order, we collect essential data to fulfill your transaction. This includes your name, shipping address, billing address, contact phone number, and email address.
Payment information (such as credit card numbers or PayPal credentials) is encrypted and processed directly by established payment gateways. We never store unencrypted credit card data on our local servers.
2. How we utilize your data
We process personal details strictly to execute our commitments to you:
- To manufacture, package, and ship your phone cases and accessories.
- To dispatch tracking links, shipment status updates, and customer support resolutions.
- To manage your optional Monthly Club membership drops and skip requests.
- To communicate occasional promotional campaigns when you opt into our seasonal newsletter.
3. Third-party service providers
We only share data with essential logistical and technical partners necessary to operate our store:
- Carriers: USPS, FedEx, and DHL for physical delivery.
- Infrastructure: Secure cloud data hosting and CDN networks.
- Analytics: Aggregated, non-identifying telemetry to improve site navigation speed.
4. Cookies & Local storage
PLUMA uses modern browser localStorage to preserve your shopping bag and wishlist items across browsing sessions. We do not sell your personal browsing history to third-party data brokers.
5. Your privacy rights (CCPA & GDPR)
Regardless of jurisdiction, all customers have the right to request access to the personal data we hold about them, request corrections to inaccurate entries, or request permanent deletion of their account records.
To exercise any of these rights, email our Data Privacy Officer at [email protected].